Terms Of Service

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Last Updated: Sept 2, 2025

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By booking a service with us, you agree to the following terms. We’ve written them in plain language, but they still protect both you and us.

📞 Questions? Call us at 775-376-5527
📧 Email: hi@altitudecleaningcrew.com

Booking & Payments

  • Estimates are based on bedroom/bathroom count and square footage, powered by Fieldd’s system and refined from thousands of cleans.
  • A $1 authorization checks your card’s validity. You’re only charged after your cleaning is complete.
  • If your home’s condition differs from your description (heavy clutter, excessive dirt, pet hair, etc.), pricing may be adjusted based on time and complexity.
  • We’ll confirm changes with you or offer a free pre-clean inspection. If unreachable, we may reschedule and apply a $100 cancellation fee.
  • No hazardous conditions (mold, asbestos, infestations). Service may be refused if detected, with applicable fees.
  • Chargebacks: You agree not to dispute valid charges or initiate chargebacks. Concerns must go through our resolution process first.
  • Platform: Bookings are made via Fieldd. By booking, you also accept Fieldd’s Terms.

Arrival & Access

  • 30-minute arrival window for traffic/delays.
  • Provide safe/timely access (door codes, keys, instructions).
  • After 15 minutes without access, a $100 lockout fee applies.
  • You confirm your home is free of health/safety hazards.

Cancellation & Lockout Policy

  • Cancel 48+ hours: ✅ No fee
  • Cancel 24–48 hours: $100 fee
  • Lockout (no access within 15 mins): $100 fee
  • Cancel same-day: ❌ Full service charge

Right to Refuse Service

We may cancel or stop service immediately if we encounter:

  • Unsafe conditions (exposed wires, weapons, hostile pets)
  • Infestation, hoarding, or excessive filth
  • No utilities (power, water)
  • Threatening/abusive behavior

Lockout fees still apply.

Service Limitations

We do not provide:

  • Exterior windows above ground level, roof/attic cleaning
  • Heavy lifting (25+ lbs furniture, 35+ lbs appliances)
  • Pest control or biohazards
  • Pet care or personal errands
  • Harsh chemical cleaning
  • Use of homeowner’s equipment (not liable for malfunctions)
  • Work in homes without utilities or unsafe conditions

Satisfaction Guarantee

  • If a walkthrough isn’t done and you’re not happy, notify us within 24 hours.
  • We’ll send someone back free of charge.
  • Refunds are rare and only considered if we can’t resolve after a re-clean.

Breakage, Damage & Valuables

  • Insured with $2M general liability coverage.
  • Report damage within 24 hours.
  • Secure/disclose fragile or irreplaceable items in advance.
  • No coverage for mold, asbestos, or unsafe surfaces.

Direct Hiring Prohibited

  • You may not hire our cleaners privately for 12 months after your last service.
  • If you do, a $2,500 referral fee applies, enforceable under Nevada law.

Independent Contractors

  • All cleaners are independent contractors, not employees.
  • We coordinate services but are not liable for contractor actions outside scheduled cleans.
  • Substitutes may be assigned as needed, following the same training standards.

Pets

  • We ❤ pets, but please secure them during cleans.
  • If a cleaner feels unsafe, they may leave, and fees may still apply.

Supplies & Allergies

  • We bring our own vetted supplies unless you request otherwise.
  • We’re not liable for reactions/damage from customer-provided products.

Photos & Records

  • Photos may be taken of completed work for training/quality checks.
  • Retained up to 12 months, then deleted.
  • No personal items/people photographed without consent.

Privacy & Data Use

We use your data only to deliver services. This may include sharing with:

  • Cleaners
  • Fieldd (booking system)
  • Stripe (payment processing)

We don’t sell or rent your data.
SMS: You agree to receive texts for updates or marketing. Text STOP to unsubscribe.

Dispute Resolution

  • Contact us within 14 days for informal resolution.
  • Unresolved disputes: mediation or small claims court in Washoe County, Nevada.
  • You waive rights to class-action lawsuits or jury trials.

Legal Disclaimers

  • Limitation of Liability: Not liable for indirect or incidental damages under Nevada law.
  • Force Majeure: Not responsible for delays due to illness, severe weather, traffic, or outages.
  • Governing Law: These terms are governed by Nevada, USA law.

Policy Updates

We may update terms at any time. Material changes communicated via:

  • Fieldd booking page

Continued bookings = acceptance of latest version.

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Acknowledgment

By booking with Altitude Cleaning Crew, you confirm you’ve read and accepted these terms. Enforceable with or without a physical signature.