Altitude Cleaning Crew
Privacy Policy
Last updated: July 18, 2026
Altitude Cleaning Crew respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, request a quote, book a cleaning, or communicate with us.
Information we collect
We may collect information you choose to provide, including:
- Name, email address, and phone number.
- Service address or general location.
- Requested service type, home details, scheduling preferences, and messages.
- Booking, quote, payment, and appointment information.
- Photos, notes, or other details you provide so we can quote or complete a cleaning service.
We may also collect basic website usage information, such as pages visited, device/browser type, referral source, and approximate location derived from your IP address. This helps us understand how visitors use the website and improve the experience.
How we use information
We use information to:
- Respond to quote requests and customer inquiries.
- Schedule, confirm, and provide cleaning services.
- Communicate about appointments, pricing, service updates, and satisfaction follow-up.
- Process payments, maintain records, and operate our business.
- Improve our website, services, customer support, and marketing.
- Protect against fraud, misuse, unauthorized access, or legal claims.
Calls, texts, and email
If you provide your phone number or email, we may contact you about your quote request, booking, service, or follow-up. Message and data rates may apply for text messages. You can ask us to stop non-essential marketing communications at any time.
Cookies and analytics
Our website may use cookies, analytics, pixels, or similar technologies to measure traffic, understand visitor behavior, improve the site, and support advertising or remarketing. You can control cookies through your browser settings, though some features may not work as intended if cookies are disabled.
How we share information
We do not sell your personal information. We may share information with trusted service providers and business systems that help us operate, including scheduling, payment processing, customer communication, analytics, hosting, advertising, and email tools. We may also share information when required by law, to protect our rights, or in connection with a business transaction.
Data security
We use reasonable administrative, technical, and organizational safeguards to protect personal information. No website or system can guarantee complete security, but we work to keep customer information protected and used only for legitimate business purposes.
Data retention
We keep information for as long as needed to provide services, maintain business records, comply with legal obligations, resolve disputes, and improve our operations. Retention periods vary depending on the type of information and the reason it was collected.
Your choices
You may request access, correction, or deletion of personal information by contacting us. We may need to verify your identity before completing certain requests, and we may retain information when required or permitted by law.
Children’s privacy
Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13.
Third-party links
Our website may link to third-party websites or booking platforms. We are not responsible for the privacy practices, content, or security of those third-party sites.
Changes to this policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.
Contact us
If you have questions about this Privacy Policy, contact Altitude Cleaning Crew at sales@altitudecleaningcrew.com or 775-376-5527.